WhatsApp is testing in-app support

Image Credit: https://www.pcmag.com/news/what-is-whatsapp-an-explainer?amp=true

Per our usual reliable WabetaInfo, WhatsApp is testing an in-app support feature. The feature, according to the tracker, will allow you to send in any technical complaint about the app and receive a response.

Actually you could send a message to support@whatsapp.com, which oftentimes takes a long time to get a reply and is never convenient. The new feature being tested however, could speed up the process of getting issues resolved.

Image Credit: WabetaInfo

This is the first time a new setting will be opened when you attempt to make a complaint, and this will be happening in-app, according to the tracker. Once the new section opens, you will be able to add the report filling the text field. You can also choose to include your device information including system details and logs that can help WhatsApp to dig deep; and of course this ensures that you get the best answer to your queries.

It is important to add that text messages and status updates are never part of the logs. When the conversation is over, the chat will be automatically marked as closed. You can also open another ticket via the setting if there are other cases you would like to report.

The feature, of course, is still being developed and is not available yet. Hopefully it won’t be long until we can use the in-app support. Sounds like a feature that will come in very handy if it does make it to an official roll out.

In related news, WhatsApp is finally set to let you mute contact or group for life. Previously, you could only mute a contact or group for 8 hours, a week, or a year as the case may be. The new update, which has just been submitted to Google Play, will hopefully replace the one year option.

The new “always mute” option is part of version 2.20.201.10 of the app that is now being rolled out or made available to some users. Though, this looks like a server side update, yet it is possible that you may need to update the version of your app to the latest one.

WABetaInfo is also reporting that a new storage management menu is being added to make it easier to see what is taking up space on your phone. The menu will suggest that you delete large or forwarded files taking up space on your system.

All aforementioned features are still being tested and may take a longer time before they become available. Hopefully, we will begin to see them before the year runs out.

Author: Ola Ric

Ola Ric is a professional tech writer. He has written and provided tons of published articles for professionals and private individuals. He is also a social commentator and analyst, with relevant experience in the use of social media services.

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