Twitter To Take Severe Action Against Trolls By Tracking Their Phone Number
One of the biggest challenges confronting Twitter and its millions of users all over the world is troll; and not even Dick Costolo can deny this as a fact. Now the company seems to have had enough as it is taking more steps to prevent users from anymore abuse and threats on its platform.
The microblogging service has announced a couple of measures to extend the process of reporting concerns that bother on user safety. It also announced a system where phone numbers will now be used to prevent individuals or groups who repeatedly harass others from creating new accounts, according to TechCrunch.
The announcement, which was made on the company’s blog, will see the microblogging company now begin to crackdown on trolls by tracking phone numbers for known trolls.
“We are also beginning to add several new enforcement actions for use against accounts that violate our rules. These new actions will not be visible to the vast majority of rule-abiding Twitter users – but they give us new options for acting against the accounts that don’t follow the rules and serve to discourage behavior that goes against our policies.”
As you already know, Twitter does not require new users to provide a phone number when they sign up to the service. How then would Twitter be able to verify a notorious troll? The answer is not far-fetched according to what you will read next.
While Twitter did not state specifically how it intends to track down known trolls through phone numbers on its blog; Casey Newton of The Verge wrote that the microblogging service may request that they verify their email address and phone numbers. Should either or both email and phone number be identified as being on the lists of banned accounts, then it could lead to permanent suspension.
At least it is a start in the right direction despite not sounding convincing enough as a user who is asked to provide his phone number the first time could easily start a new account and abandon the first one.
Twitter has also cut down on the time it takes it to respond to reports of abuse. The company announced that it has reduced its average response time to a fraction of what it used to be in the past:
“These investments in tools and people allow us to handle more reports of abuse with greater efficiency. So while we review many more reports than ever before, we’ve been able to significantly reduce the average response time to a fraction of what it was, and we see this number continuing to drop.”