Facebook Messenger users can now make P2P payment with PayPal, the social media behemoth announced on Friday. With PayPal’s presence already getting stronger on Facebook, this piece of news didn’t come to many of us as a surprise.
A year ago, PayPal inked a deal with Facebook that allows you to easily link your PayPal and Messenger accounts. Users will also be able to receive payment alerts directly within the Messenger app. That deal benefited the two companies in so many ways—so, it’s like a win-win situation for everyone. For Facebook, the deal enabled the company to keep its users engaged within the app, while PayPal benefited in terms of expansion.
“We’re excited today to announce an expansion of our relationship with Facebook with the addition of PayPal as a funding source for peer-to-peer (P2P) payments, right in Messenger. People will have the option to send and request money using their PayPal account, and this integration in Messenger is starting to roll out to U.S. consumers today,” PayPal said on Friday.
It doesn’t end there—PayPal is also introducing its first customer service bot for Messenger app. What this means is that customers of the P2P payment giant will be able to receive payment and account support directly within the app. Some of the services PayPal customers will be able to access when using the bot include, resetting passwords, handling account inquiries, and dealing with all issues related with refunds of payments.
How to get started: Simply search for PayPal in the search field and type a message to PayPal and the bot for Facebook Messenger will take it from there. The bot has been built to assist you with your request. However, if you feel you need additional support, you can easily connect with PayPal’s live customer service.
Facebook has some 30,000 bots that can already accept payment natively without directing you to third-party websites. That’s a smart move considering the fact that it helps the company to move into the mainstream of offering businesses opportunity to close transactions without being redirected to a third-party website.
Facebook Messenger’s David Marcus announced at the TechCrunch Disrupt SF 2016 that PayPal, MasterCard, Visa, Stripe, American Express, and Braintree are first set of payment platforms the social media company is partnering with for a start.
“Moving forward, we are also simplifying the payment and checkout experience in order to reduce the overall friction between wanting something and getting it. People can use their payment information already stored on Messenger and Facebook to check out faster in Messenger threads,”
Currently, the P2P payment option is only available to iOS users in the US. Android users, according to the company, would soon have their turn.
We would love to hear from you. Share your views with us and let us know what this new feature means to you, especially in terms of doing business on Facebook Messenger.