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What is a cloud contact center?
Aug05

What is a cloud contact center?

What is a cloud contact center? Source – https://www.computer.org/csdl/journal/cc Today, most companies have dedicated contact centers to answer customer questions and support their products or services. But what happens when you stop being a one-person startup and start operating in the fast-paced world of big businesses? How will your customer services evolve? And how can you leverage new technologies and work processes to...

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What exactly is the Cloud?
Jul07

What exactly is the Cloud?

What exactly is the Cloud? Source – www.forbes.com Cloud technologies are taking over the technological space. Along with Artificial Intelligence, Machine Learning, Big Data, and IoT (Internet of Things), Cloud computing is at the forefront of technological ecosystem. Cloud computing allows regular internet users as well as large companies to escape the hardware boundaries and reach higher levels of scalability, flexibility, and...

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The Impact of Cloud Technology on Greenhouse Gas Emissions [INFOGRAPHIC]
May20

The Impact of Cloud Technology on Greenhouse Gas Emissions [INFOGRAPHIC]

The Impact of Cloud Technology on Greenhouse Gas Emissions Source – www.forbes.com Did you know that for every financial transaction or credit check there is an associated carbon emission taking place behind the scenes? You may be asking yourself how a credit card purchase can emit a harmful gas into our atmosphere but it is true. Equifax, a global data, analytics and technology company, has begun its commitment to reaching...

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