Uber drivers with average rating now risk being banned—the company said on Wednesday. Drivers have always known that there will be consequences for their bad behavior, just that it never gets beyond getting low ratings from riders.
Uber said it would start deactivating drivers who can’t seem to improve their behavior—and this could be the game-changer. It will no longer be business as usual as things could escalate beyond drivers being given low ratings.
“Riders may lose access to Uber if they develop a significantly below average rating. Riders will receive tips on how to improve their ratings, such as encouraging polite behavior, avoiding leaving trash in the vehicle and avoiding requests for drivers to exceed the speed limit. Riders will have several opportunities to improve their rating prior to losing access to the Uber apps,” Kate Parker, head of safety brand and initiatives at Uber said.
What we don’t know for now is at what rating would a driver’s account be deactivated. A 2015 leaked document according to The Verger, showed that a driver would require a rating of 4.6 and above to continue to be in the good books of the company. The minimum rating threshold, however, according to Uber, will vary from city to city.
Riders too are not left out as they too can have access to the app denied should they fall below a particular rating threshold. To avoid this, Uber said it will provide them with useful tips on how to improve their ratings. These tips, according to the company would include “encouraging polite behavior, avoiding leaving trash in the vehicle and avoiding requests for drivers to exceed the speed limit. Riders will have several opportunities to improve their rating prior to losing access to the Uber apps.”
Uber says it will continue to educate both drivers and riders about good behavior. To this end, the company said it will spearhead a “campaign to educate the entire Uber community about these guidelines. From in app messages and email to signs in Greenlight Hubs, we’ll get the word out to customers and partners.”
A couple of weeks ago, Uber Uber’s higher-priced luxury car service welcomed a new feature that will help discourage chatty drivers from boring the hell out of riders. Quiet mode was added to help riders who wish to discourage chatty drivers to do.
When next you ride on Uber Black and would rather maintain a quiet mode, all you have to do is to set the option to “Quiet preferred,” which signals the driver that you would rather keep things quiet.
That is not all though—a new update that allows you to request help with your luggage or communicate your preferred temperature to the driver within the app were also added in the latest update to the luxury service.