Following widespread criticism from users, Twitter has suspended plans to remove inactive accounts. The company announced the decision on Wednesday—admitting that it had goofed due to the fact that it failed to take into account what would happen to accounts whose owners has passed away.
The company said the decision only affects accounts in the European Union only. The company did not include this in an earlier announcement, but has now cleared the air on that. The microblogging company said it would stay action until it is able to determine what becomes of accounts of deceased persons.
In a series of tweets, Twitter said:
“We’ve heard your feedback about our effort to delete inactive accounts and want to respond and clarify. Here’s what’s happening,” the company said in response to criticism. “We’ve heard you on the impact that this would have on the accounts of the deceased. This was a miss on our part. We will not be removing any inactive accounts until we create a new way for people to memorialize accounts.”
Twitter for now will not be getting rid of those dormant accounts; at least not until it is able to come up with satisfactory decision or action on deceased accounts.
Earlier on When The Verge asked Twitter what would become of such [deceased] accounts, the company responded thus: “We do not currently have a way to memorialize someone’s Twitter account once they have passed on, but the team is thinking about ways to do this,” spokesperson of the microblogging company said.
Twitter had sent emails to affected users informing them of plans to remove inactive accounts before it backtracked. In the email, the company said:
Twitter recently changed its security settings to let you use two-factor authentication also known as 2FA without making your phone number available to the service. Use of authentication apps have become increasingly popular, which renders the use of phone numbers less relevant.
Authentication apps are more secure and give users some measure of reassurance when using the Twitter service. As a matter of fact, unlike your phone number that exposes some measure of personal information, authentication apps are more secure and private.