AT&T has historically always given customers a full month to return devices at no risk. That’s history.
AT&T has reduced the windows it allows users to return phones or cancel their subscriptions without ramifications by half.
On Sunday, the US wireless carrier has modified its return policy to allow for just 14 days to return devices.
That is down from the 30 days the carrier gave in the past.
That 30 day period was allotted for customers who may just be testing the waters and are afraid of having to pay early termination fees.
Now, beyond 14 days, customers will have to pay early termination fees if they want to return their devices.
Business customers will still have the same 30-day period to return devices though, PhoneScoop says.
AT&T has sent out this statement following news of the reductions:
“AT&T has updated its device return policy. Consumer customers will have 14 days to return a device for any reason and cancel service without paying an Early Termination Fee. While this begins on October 7, AT&T customers will continue to have the option to update their voice and data plans at any time.”
Image from Jen SFO-BCN on Flickr (CC)