A Google cloud platform interruption caused a huge part of the Internet to be broken. The outage caused Gmail, YouTube, GSuite, and Snapchat, among other apps, to be inaccessible.
However, the issue was only noticeable in Europe and the US. Other parts of the world were not affected. Google stated that the outage was the result of a large network issue or network congestion.
Google also said that it has found the root cause of the problem. Thus, the affected services are slowly resuming.
In recent months, outages occurred more than once for the company. In October, YouTube was down for half an hour. The video-sharing service was inaccessible to all nations and across every device. It caused videos to show error messages.
In November, the overall services of Google were offline in November because of a routing issue. Then, in late 2018, the company’s Nest services also suffered a series of outages.
Users of Google’s cloud platform are now questioning its service’s reliability. The outage did not just affect YouTube, Gmail, and other Google services but it also affected other apps not owned by the company but rely on Google’s infrastructure. Uber, Discord, and Vimeo were also affected.
The problem caused difficulty to log in to the services. Others complained that they could not access those sites. It took more than an hour before the company found the issue.
According to Google:
“We are experiencing high levels of network congestion in the eastern USA, affecting multiple service in Google Cloud, YouTube and GSuite.”
A few hours after, Google released a statement:
“The network congestion issue in eastern USA, affecting Google Cloud, G Suite, and YouTube has been resolved for all affected users as of 4:00pm US/Pacific.”
The company promised to perform an internal investigation about the issue and implement appropriate actions to improve its overall system and prevent this type of event in the future. After completing a complete investigation, Google will provide a detailed report.
What users do not know is that the underlying infrastructure of most apps and services online is provided by a few organizations. If there is an outage in those services, they are most likely that Google or Amazon caused the problems across the Internet.
In 2017, Trello, Quora, and other world’s popular news sites and apps were down because there was an issue at Amazon Web Services.
Later on, the problem was seen to be caused by a small typo in the service’s code. No matter how small it is, it caused a huge problem, resulting in some websites to stop working.
Then, in 2016, a cyber attack took down systems operated by Dyn, Inc. As a result, it caused Reddit, Twitter and other variety of websites to be inaccessible.
This outage revealed that cloud coverage can be unreliable at some point. Unfortunately, most companies are putting their backend in one company. It is true that the benefits will outweigh the risks. Companies must have a contingency plan when another outage happens.