This falls in line with Facebook’s desire to make its major platforms including Instagram, Messenger, and WhatsApp accessible for ecommerce. If users are able to make purchases or payment via Messenger and not have to fill in their details each time they do so, then a lot would have been achieved.
The worry for me and perhaps, every other person using Facebook and its trio of apps is privacy and how personal information is being used. The memories of the Cambridge Analytical scandal is still very fresh in our minds, and this could be a major deciding factor when it comes to the autofill form feature.
Facebook Messenger is also working on autofill form
— Jane Manchun Wong (@wongmjane) May 23, 2019
Still, it is an important feature when it comes to filling your contact info and address when shopping on the platform. It solves the problem of trying to enter your contact details and addresses every time there is a need for it.
Jane did not elaborate on the test, and did not tell us if users will be able to delete the autofill information provided just like she did when she broke the news on Instagram’s autofill.
Another feature that is somehow related to the autofill feature being worked on by Messenger is a new Business tab. Jane made this known in a tweet a couple of weeks ago via her a Twitter page.
A screenshot posted along with the tweet showed the usual default message that appears when you visit a business on a chat app like WhatsApp. Just like what is obtainable when you visit a business account on WhatsApp, you will be greeted with messages such as “Typically replies within a few hours…” or Typically replies within a day.”
The Business tab was shown briefly during the last F8 conference where Facebook showcased some of its upcoming features and products. For now, nothing much is known about the Business tab, but it gives us a clue into what direction Facebook Messenger is heading to in the next couple of maybe months or years from now.
Facebook is working to interconnect its trio of app of Messenger, WhatsApp, and Instagram. The plan is to allow for cross-messaging between all three. Each service is expected to remain as a standalone app, while the underlying infrastructure will be rebuilt. The end result is so that users might use only one of Facebook’s properties to communicate with others within the same ecosystem. Just like in WhatsApp, all three apps will support end-to-end encryption.
The worry for many users is how Facebook handles the issue of privacy as it is almost certain that data will be shared among all three of them. How do I engage other users across all three apps without exposing my phone number, personal data, and other vital information? That is the big question begging for answers—and hopefully it does not become a big issue later.