Your customers must feel they are appreciated. To assure them that you’re there when they need you, make sure that you let them feel they’re the most important people in the world. Doing so will prevent them from running into the arms of your competitors. Some consumers switch sides when they think that a business they do business with doesn’t offer excellent customer service.
To guarantee the best customer experience, your online content must be available on mobile devices. Then, to heighten their experience on mobile, you may want to use these customer support tools.
It’s one of the most extensive customer service platforms available. Zendesk’s mobile software is not only responsive, but it also allows your consumers to use it through their smartphones and tablets. So, every time they want to submit complaints, they can send a ticket anytime, regardless of the device they’re using. With Zendesk, you can respond to their inquiries and complaints easily.
This tool lets you answer and check your social media messages on time. As the social media admin, part of your task must respond to inquiries that you get on every social media platform that you have an account with.
With CX Social, you can connect with your customers easily, thereby, delivering experiences that increase satisfaction. You can also resolve issues quickly. This tool enables you to connect your account to Facebook, YouTube, Twitter, Google Plus, and other social media accounts that you have.
Text messaging marketing is not dead yet. In fact, you must also include your customer service efforts to this area. According to surveys, more than 50 percent of consumers are likely to text a customer service agent for a company to ask questions. They prefer SMS communications over email, online chat, and other online customer support portals.
TextMagic enables you to communicate with your customers via text, thereby, offering them a convenient option to talk and reach out to you. It lets you send SMS to segmented lists. This tool has several features, including autoresponder, email-to-SMS, and scheduling. All of these functions can take a lot of work out of time-sensitive processing of requests. With it, you can be sure that you’re in control.
This customer support tool allows you to send text messages to landline users. It also lets you get in touch through Facebook Messenger. Furthermore, you can send and receive SMS from your loyal customers.
Apart from allowing your business to communicate easily with your clients and vice versa, it’s also vital that your customers can buy products or sign up for your services when they’re using their mobile devices. Thus, make sure that your online shop and in-store support mobile payment processing.
PayPal Payment Processing is a great tool that allows your shopper to pay with their PayPal balance in-store and through your online shop. They also get to receive a receipt through email or SMS.
Leverage these customer support tools to improve your customer service strategy. You don’t have to try them all. Instead, try one that suits your organization’s business goals.